If Call Classification is mandatory, the Classification window will open when a call has ended, please see step 5 below.
This wrap-up mode provides the time to complete any paperwork or additional tasks. WRAPPING UP After a call ends or is transferred, the CCA will automatically switch your agent status to Busy Wrapping Up. The call is not lost, it will be sent back into the queue for the next available agent.ħ WRAPPING UP 4. Note: If you do not answer your phone in time, your agent status will automatically change to Not Ready and you will receive the following message: Operation timed out (ring no-answer). Similarly when your call is over, hang up your phone and the CCA will automatically change your status to Busy Wrapping Up, see Wrapping Up. Accept the call by answering your phone at this point the CCA will automatically adjust your agent status to Busy On Call. The display will show the queue name as well as the caller ID if available. When this happens the CCA will come into focus to let you know you re receiving a call. ACCEPT A CALL Now that your agent status is set to Available, a call in queue may be delivered to you at the extension you signed in with. If already set to available, it will switch your agent status to Busy On Break.Ħ GETTING STARTED 3. Note: Clicking the agent status button will always switch your status to Available. Note: Available is the only agent status which can receive calls in queue. To do this you can either click the agent status button once, or use the drop down menu and select Available. In order to receive calls in queue(s), you must change your agent status to Available. Your agent status will begin as Not Ready. SWITCH YOUR AGENT STATUS TO AVAILABLE When the application opens, the display window will list the queue(s) you are qualified to handle as well as the number of calls waiting in each queue. Note: If you are unable to connect, please see Connection Settings.ĥ GETTING STARTED 2. Once you have entered all three fields, click Sign in. You can enter any 10 digit phone number that is available to you, even a cellular phone or softphone do not use any hyphens, letters, or special characters. In the Extension field, simply enter the phone number where you wish to receive calls.
VERIZON IN HOME AGENT JUST OPENS WEBPAGE PASSWORD
Your username and password should be provided to you before your first login, only your password is case sensitive. A sign in window will open asking for three items, your Username, Password, and Extension. OPEN THE CALL CENTER AGENT Start by double-clicking the Call Center Agent shortcut on your desktop or by navigating to Start Menu > All Programs > Virtual Call Center and launch the CCA from there. Document Name: Call Center Agent Application Guide Document Type: Procedure Document Division: Training Document Version: 10.3A Document Date: OctoBUTTONS DISPLAYĤ GETTING STARTED 1.
VERIZON IN HOME AGENT JUST OPENS WEBPAGE HOW TO
21ģ CALL CENTER AGENT CCA APPLICATION GUIDE This document describes how to use the Call Center Agent v10.3 Bold type represents screen names and items within the administrator portal.
I can't reply to my verizon email now that I have firefox.verizon email.can't reply to emails says null status:404.receiveing this error message: Unable to load null status:404 when attempt to reply, forward or save drafts in my verizon e-mail account - only in firefox.plugin.disable_full_page_plugin_for_types: application/pdf.
ANGLE (NVIDIA GeForce 6150SE nForce 430 Direct3D9Ex vs_3_0 ps_3_0)
0 kommentar(er)
